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Job Purpose: The Hub Operations Analyst delivers excellence in operations support to Retail Bank. The team of Operations Analysts works to ensure Citibank's good customer data hygiene and provide operational support to enable front-liners to maximize their productivity. Key responsibilities include: Hub Operations:
Operations functions include but not limited to:
Perform updates, reviews and cleansing of data entries
Support STP Lodgments, maintenance/update of KYC, passport details, etc.
Maintenance of investment transactions approved listing
Process and review W8/W9 forms, Secured Form, STP Phone, AIR, SPF (new and renewal) etc.
Review COLD Report
Support the effective implementation of processes to bring about efficiency and improvements
Support efforts that result in remarkable customer experience
Compliance and Controls:
Reviews COLD reports
Performs regular self-assessment on compliance and ensures proper documentation and to be ready for audit at all times
Complies with Citibank policies and procedures to ensure safeguard of Citibank's and customers' assets
The ideal candidate will fit the following requirements: Knowledge/Experience/
At least 3 year experience in banking industry, preferably in a banking operations unit
Knowledge of banking products and services as well as exposure to investment products and processes would be an advantage
Strong team player
Meticulous and organized
Good communication and interpersonal skills
Keen and fast learner
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.