CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
The successful candidates will join the Client Services team in Singapore and will work with the respective sales groups to provide a high level service across internal and external applications.
The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience.
The Futures/ FXLM/ CV (research application) businesses operate on a global 24 hour basis covering trading centers in Asia Pacific, Europe and North America. The candidate will work closely with colleagues in other regions to ensure the successful operation as a global function.
Provide a world class support service to a geographically diverse user base
Develop expertise in the relationships between clients, sales and technology teams
Collaborate effectively with colleagues globally, sharing information and knowledge effectively
Strong process awareness and ability to manage incidents, problems and customer escalations
Ensure all issues are tracked and work closely with business development managers to prioritize resolution
Collate customer feedback and experience and translate them into new initiatives over process and system optimization
Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any
Develop in-depth knowledge of the fundamentals of Futures/ Derivatives/ FX Sales and Trading business
Communicate complex technical and functional issues to business users in a language they understand
Good understanding on: - Futures - FX - Listed Derivatives - Trading Lifecycle - Client – Server architecture
The role is based in Changi Business Park. It's a fixed shift rotation, shift timings would be 3pm – 12 am/ or 6am – 3pm. Allowance of $650 is given. Candidates who have worked as a settlement officer would fit. Budget: up to $5000
Please note this role is open to Singaporean or Permanent Residents only.