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Operation Manager (Policies, Procedures and Delivery)
Bank Of China (Hong Kong) Limited
February 9, 2018
Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
Ensure AML compliance level with local rules and regulations as well as keeping abreast of company policies;
Perform regular review of end-to-end processes and identify areas for improvement to ensure quality customer experience;
Liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in customer experience;
Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;
Monitor the operations to ensure efficiency as well as compliance with the Bank's policies, related banking ordinances, and other regulatory requirements;
Provide advisory support on procedural issues on retail banking business;
Monitor and support on centralized processing of AML related customer reviews;
Ad hoc projects
University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
Minimum 3 years' retail banking experience in procedure formulation, process improvement or project management, preferably in AML / compliance related exposure ;
Strong understanding on retail banking operations with knowledge of banking environment and regulatory requirements in Hong Kong
Self-motivation with excellent interpersonal, communications and presentation skills;
Proficiency in spoken and written Cantonese, English and ideally Mandarin.
Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing