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The Business Operational Risk Manager represents the Global Banking business as a first line of defence to focus specifically on Global Banking controls, governance, and supervision.
This role covers the following distinct and high priority functions: Roll-out of the Enterprise Risk Framework Embed the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Accountable for the identification of operational risk for new products and new business, regulatory and thematic risks, and the implementation of appropriate controls to mitigate these risks Responsible for ensuring all material operational risks are identified, assessed, mitigated, monitored and reported to relevant governance forums Responsible for identifying knowledge gaps, facilitate development of training, arrange relevant business training on Operational Risk
Strategy Responsible for understanding the Group's business strategy and its implications for the operational risk management role
Business Responsible for maintaining an awareness of the wider business, economic and market environment in which the Group operates Responsible for challenging and questioning business strategy in application of operational risk appetite, seek to optimise the business risk-return profile
Processes Responsible for adherence to specified BAU operational risk deadlines Responsible for being the go-to person for the business for all operational risk related incidents and queries that arise, and becoming a business end-to-end subject matter expert in all Global Banking products offered by the Bank in this market Responsible for coordinating with stakeholders in the country and with other Global Banking operational risk managers to increase transparency and share key learnings and best practices Accountable for ensuring business staff complete Risk Acceptance Templates for material risks / control failures identified. Accountable for the provision of these templates to second line operational risk team for review and approval prior to submission to relevant governance forums / committees Responsible for the implementation and execution of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards and facilitating the monitoring/collection of any Key Risk Indicators (KRIs). With the process owner ensure sign off on all new and amendments to existing CST's and that same are tabled at BORF and other governance forums. Responsible for ensuring quality of information recorded in risk tracking system (EORP), as well as ensuring accuracy, completeness of data, and timely resolution of actions Responsible for supporting the business in minimizing operational risks and losses, and ensure material operational losses are investigated to prevent recurrence per group policy. Working with the Senior Operational Risk Officer (SORO), responsible for ensuring Root Cause Analysis (RCA) is completed for any audit fail. Review audit findings and key themes, assisting business to achieve resolution in line with business risk appetite Responsible for coordinating internal and external audit reviews - liaising with stakeholders to ensure timely / accurate information is provided
People and Talent Responsible for driving appropriate culture and values within the team. Setting appropriate tone and expectations for the team, work in collaboration with risk and control partners across all functions
Risk Management Responsible for ensuring all material operational risks are identified, assessed, mitigated, monitored and reported to relevant governance forums Accountable for the identification of operational risk for new products and new business, regulatory and thematic risks, and the implementation of appropriate controls to mitigate these risks Accountable for the development of control enhancements to ensure any known risks are controlled within acceptable boundaries and consistent standards Responsible for mentoring Global Banking staff across all segments on business controls, governance and supervision Responsible for ensuring compliance with policies applicable to Global Banking which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for improvement Responsible for speaking out on emerging risks Responsible for identifying knowledge gaps, facilitate development of training, arrange relevant business training on Operational Risk Participate in periodic peer reviews, subject to business need, to ensure consistency of risk management approach and support the business in embedding best practices
Knowledge and Skills Knowledge of Global Banking products and the European Regulatory environment Relevant business experience in operations, business analysis or project management Clear understanding of the Bank's Operational Risk Framework or equivalent experience gained in other organisations Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships Strong analytical skills, detail-focused with the ability to interpret large volume of information Problem solving skills with ability to influence across all levels of business Ability to independently drive initiatives with minimum hands-on supervision