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Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
Education: Bachelor's Degree
Job Function: Sales
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18001312
To act as a single point of contact of selected top-tier discerning cardholders;
To provide proactive and tailored account management. This includes providing exceptional Lifestyle Concierge and account related services (with support from external vendors) to Citi's ultra-high net-worth clients, ensuring clients' needs are met and exceeded (where possible) in order to deliver a highly memorable and valuable experience;
To work closely with the Affluent Product and Marketing team, Citigold Private Client Relationship Managers and CitiPhone in order to create a superior product for super affluent segment together, by providing continuous customer feedback on the product and services;
To liaise and monitor the services provided by external vendors to ensure delights at reasonable cost.
Minimum degree holder or higher with a minimum of 5 years in marketing and/or team sales and service management experience;
Relevant experience in servicing affluent customers a must;
Fluent and articulate in English, Cantonese and Mandarin;
Working knowledge of Chinese dialects, Japanese or European languages will be a plus;
Proficient in MS Word and Excel and the ability to learn new systems quickly;
Outstanding problem solving skills with the ability to resolve complex customer service enquiries in a prompt, courteous and professional manner;
Strong attention to details and administrative capabilities;
An ability to demonstrate strong empowerment and decision making skills with excellent verbal and written communication;
Cooperative and work effectively in a team;
Required to attend events in the evenings and/or weekends;
A flair for creativity and a genuine interest in travelling, fashion, the arts, music, sports, film and theatre would be an added advantage;
Ability to understand the lifestyle of affluent segment will be a plus.