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Capco, a global business and technology consultancy dedicated solely to the financial services industry. Our professionals combine innovative thinking with our unrivalled first-hand industry knowledge to offer our clients consulting expertise, complex technology and package integration, and managed services to move their organizations forward.Through our collaborative e and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce costs and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC.
Role Title: PROJECT MANAGER
Domain – Digital OR Payment Domain (Either one domain experience is Mandatory)
Initiates the project, obtaining authorization to start the project and scope the project. Engages the
Project Sponsor and Steering Committee
Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality
Ensures the base lined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks. Identifies and intervenes where there is slippage and variance from plan
Proactively monitors project execution to effectively identify risks, issues, dependencies as they arise throughout the project lifecycle. Assesses the impact on the benefit realization for the projects and takes action to minimize impact, actively challenging and removing obstacles. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to the Senior Programme Manager with possible solutions
Plans and manages the implementation of the change, to ensure business benefits are realized and that the transition from current state to target state is smooth. Ensuring that the organization and other change audiences are ready, willing and able to function in the new business environment.
Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project
Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success
Promotes pace and energy within the team and leads by example
Keeps focus on the medium and long term goals and the Group's values particularly when under short term pressure
Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits and link to overall finances of the business.
Develops and reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience
Provides timely reports on project status, risks and issues, evaluating project performance based on
Manages and reports on the project budget, acting on any variance
Drives a culture of achievement and ensure pace by identifying and removing barriers to project success
Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered
Promotes and takes accountability for project quality, identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken.
Collaborates with stakeholders to define the project strategy and develops a roadmap ensuring all constraints of time and resources are met.
Ensures project team follow quality assurance processes and Global Change Delivery Business Transformation Framework.
Responsibilities in Digital Domain include:
Work with clients to help identify key customer opportunities
Leverage customer, data, and business insights to help design channel inclusive strategy with digital being a core enabler
Work with clients to co-create experience and design led propositions that will delight their customers
Work with customers to establish a roadmap that will positively influence customer NPS and lower cost
Get involved in all aspects of digital change, using a variety of different project methodologies (primarily Scrum) and work with a range of technologies
Be at the frontline of mobile and social media capabilities working on a range of emerging digital solutions and payment methods
Shaping and executing complex digital transformations
Being an active participant in customer journey mapping, user stories, and technical documentation
You Will Need...
At least 6 years of relevant experience in the design and delivery of digital and mobile solutions in the FS domain
A bachelor degree in management consulting, business IT or equivalent disciplines
Proven experience working in an Agile cross-functional environment and managing teams through an end-to-end Software Delivery Lifecyle (SDLC)
An appreciation of the definition and optimization of a digital customer journey (UI/UX design) across products and sectors
Strong project and program management, including advising and influencing clients at all level of seniority regarding business processes and operations
Experience in leveraging big data and fast moving web environments, including awareness of the different requirements for mobile technologies and platforms
Knowledge of and connections with current digital solution vendors in the market that may assist our clients
Comprehensive understanding of the Fin-Tech (and/or RegTech, InsurTech) environment and key players across APAC
A fundamental understanding of the development and implementation of Solutions Architecture
Track record working in a consultative, client driven environment
Language Required: Must Speak AND Write Cantonese OR Mandarin; Must be a PR of Malaysia
Responsibilities in Payment Domain include:
Strong experience in Project Management.
Manage a local regulatory project under RBWM Portfolio.
Experience in changing of payment platform with introduction of new payment enablement, with payment knowledge and ability to work closely with local Payment team.
Language Required: English; Must be a PR of Malaysia