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Business Overview Citi's Asia Consumer Bank serves more than 120 cities in 17 of the fastest-growing markets in the region. Citi offers a diversified range of products ranging from retail banking, wealth management, insurance, mortgage, Citi branded cards and loans to our 17 million clients. With more than a century of enviable brand and market leadership, we are competitively well-positioned to grow a high quality customer base that benefits most from our capabilities. Key Responsibilities: The role will be in the region and will involve working with GCB product owners, channel owners, control functions (ORM, Compliance, Internal audit, Ethics, etc.) and other analytic teams such as Decision Management, Independent risk, IA, S&D, O&T workforce management, and leads across 17 countries, to leverage existing infrastructure or if not readily available, to analyze the scenarios along with the lead and broader team.
Working with the lead to design & develop common data definitions, analytical techniques and software, and key indicators (eg KPI/KOR/KRI)
Work as a link between the product / channel teams and the GCT / DM/ CTO team for finalizing the scenarios and the refining the rules when data is extracted. Working with the teams to address the gaps and identify alternatives, as required.
Work with the broader team to design & develop a core and common method and techniques to detect, investigate and size the impact of potential sales misconduct to the customer(s). This will also include historical look-backs (3-5 years) and scenario planning;
Document the tasks into a process, procedure and control document which will auditable;
Develop and deploy key management dashboards and create summary reports that show progress of corrective actions/ remediation, aggregate findings by product, channel, customer segment and market geography for trend analysis;
Engage with the relevant teams to fine tune scenarios, analytics technique review process or escalation process based on the lookback review feedback
Design and deploy key management dashboards and create summary reports that show progress of corrective actions/ remediation, aggregate findings by product, channel, customer segment and market geography for trend analysis
The ideal Candidate will meet the following requirements:
Preferably Master degree with strong academic background disciplines like Data Analytics or bachelors with significant relevant experience
At least 6-7 years of experience with proven track record in areas of financial services technology, data analysis, data warehouse processes and application of data analysis in consumer business
Demonstrated capabilities of working with the data management teams and the product / channel teams
Several years' (>5 years) experience working with teams with data management experience
Strong capabilities on senior management interactions, cross-business data management, and technology support teams to drive goals
Experience liaising with teams with data analysis experience
Exceptional communication and interpersonal skill in senior management interaction & engagement, influencing business decision through adoption of analytics solution
Ability to negotiate with and influence Regional Line of Business Leaders, and In-Country Program Teams to achieve results that will impact the Regional Consumer business significantly
Ability to work with virtual teams, and delivering results both as an individual and through virtual teams