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Primary Location: Australia,New South Wales,Sydney
Education: Bachelor's Degree
Job Function: Credit
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17064771
Citi is more than a global financial services company. It's an engine for progress. Join us, and you'll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.
We've built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career
The Head of Unsecured Acceptance will be responsible for the end to end management of the unsecured credit acceptance customer experience and process. Covering credit cards, Ready Credit and Personal loans for Citi and all partners the role will set the strategic direction of the operational unit and be responsible for delivering outstanding customer journeys through an agreed budget. Responsible for managing teams onshore and offshore (including captives and 3rd party vendors) the position will be accountable for service levels, underwriting quality and performance and the controls and compliance that relate to all aspects of the credit initiation process for unsecured credit. Key Responsibilities
Define and own the strategic direction of unsecured credit initiation for Credit Operations
With a focus on digital, look to build and evolve the customer driven journey to get timely and accurate credit decisions from the Citi unsecured credit engine
Partner with and respond to regional teams as part of a strong two way communication model to gain insights from other markets and align Australia with the key customer and system enhancements being delivered
Manage the operational delivery within the annual expense budget that is set as part of Credit Operations annual expense budget. Set and drive initiatives that constantly seek to improve the unit cost for unsecured acceptance
Responsible for ensuring the performance of the underwriting teams that operate within the unit
Oversee and maintain suitable knowledge of system developments, system upgrades/releases (inc testing regimes) to ensure appropriate resources are aligned as required
Work with key partners and stakeholders across Fraud, Risk, Cards, Loans, AML, Compliance, Technology, Core Operations, and others. Ensure a positive engagement model is in place to drive timely improvements, escalations, awareness and to bring a collaborative approach to the roadmap for unsecured credit acceptance
Lead various teams in different locations to achieve optimal performance and operate in a culture built on customer centricity, operational excellence and strong controls
Ensure Citi complies with all relevant laws, regulations and requirements associated with the processing and decision making of unsecured credit within the Australian marketplace and as part of Citi's global framework and rules
Skills and Experiences Required:
10+ years Operational experience
Strong preference for experience within:
offshore center management
Other relevant experience in the Banking Industry
Managing multiple partners/brands
Knowledge of relevant Banking regulations and laws
Ability to work effectively with individuals with diverse backgrounds
Have the ability to manage internal & external clients.
Ability to work in a fast paced changing environment with multiple tasks
Working knowledge on MS office tools
Knowledge of Banking Industry and Regulations
Six Sigma/LEAN methodologies
Tertiary education in related field
When you work at Citi, you'll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.