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Citi is committed to build and sustain a new program function dedicated to ensure Sales Practices are conducted in manner that is in our clients' interests and always systemically responsible. This new program will require dedicated roles in delivering on our program strategy, objectives and regulatory requirements. As part of the OCC exam of Sales practices, MRA 1 specifically requires a review of Citi's Account opening and closing processes - policies, procedures and controls to prevent or detect employees opening accounts without customer consent. The primary role will be to act as a Country Project Manager supporting all Lines of Business in as the program is rolled out to 18 markets across the APAC / EMEA region. Project Management tasks include ensuring documentation requirements, timelines, and quality of work products are all delivered on time as part of the overall work plan. Key activities include:
Develop, own, and manage the project plan for MRA 1 within a cluster of 9 countries
Conduct Weekly Country PMO update call with Business leads, SMEs, and other stakeholders
Reporting of Country updates to Regional PMO team
Documentation - ensure all artifacts / meeting minutes are documented and uploaded to SharePoint
Maintain access control of SharePoint site for Country
Tasks for specific activities of MRA 1 include:
Inventory Data Collection (Product & Services / Procedures)
Collect LOB inputs from Business leads, and manage the Master file for the country
Development of Minimum Standards
Collect LOB inputs from Business leads to help adapt / adopt Minimum Standards as developed by NAM, and manage a Master file for the country
Collect LOB outputs from Self-assessment phase and ensure artifacts / documents are up to date, and loaded to SharePoint
The ideal Candidate will meet the following requirements:
A university degree is preferred in any subject.
The ideal candidate will have more than 15 years experience within banking of which should include:
More than 5 years experience leading non IT related projects or large scale change programs
More than 5 years exposure working in close partnership with Operational Risk Management, Compliance and Audit Functions
Any formal qualifications in project management (e.g. PMP, APMP or PRINCE2) will be an advantage but not mandatory
Direct experience from APAC Line of Business functions such as Sales, Marketing, Finance, Decision Management and In-Business Risk and Control would be a plus
Proven experience of managing large and complex PMO's covering complex projects across multiple geographies and multiple work streams
Strong understanding of regional GCB business landscape, regional customer portfolio and business trends
A familiarity of regional GCB sales practices in terms of current procedures and on-boarding channels, sales incentives and sales compensation arrangements
Previous experience should include a multi geography exposure / remit and understanding across Asia and preferably EMEA.
The ideal candidate should have strong partnering and negotiating abilities / skills and experience in dealing with senior management teams
The ideal candidate should have a deep understanding of controls and risks associated with the consumer products
The individual / scope of work should have considerable experience in establishing, executing and building governance and controls within the consumer banking space