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Job Description: About Bank of America Merrill Lynch:
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading. Connecting Asia Pacific to the World Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies. Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion. Position Description
Management of customer's treasury service as local contact
Supportive function of Japan Global Treasury Solutions and Corporate Banking sales
Indirect support for overseas GTS, CB sales as well as their Japanese clients
Serve as a key contact for clients, investors, regulators, and business partners.
Understand clients' needs and provide the world-class services.
Establish a continuous process improvement environment within the team.
Work as a team regionally closely with Operations and Sales teams and connect well with regional Service team.
Continuous education on market events and industry trends and ability to translate and adjust accordingly.
Own client and employee experience.
Under general supervision, provides day-to-day account servicing and resolution of routine to moderately to highly complex inquiries and operational requests for accounts and clients, which include highest revenue clients with specialized product, servicing needs.
Identifies, resolves and discovers root causes through research and analysis to provide solutions to basic and requests in a timely manner with error free quality.
Responsible for account management (based on client requests received) including: handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution.
Utilizes expertise to drive results within the established framework of defined processes to resolve complex requests.
Understands the end-to-end process for sales, service and fulfillment. Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight. May have in person client engagement and presentation responsibilities. Also responsible for monitoring accuracy of data input into systems of record, information gathering, report generation and troubleshooting.
Maintain high standards on internal operational and financial controls to ensure risk mitigation protecting the client and the Bank. Solid knowledge of bank systems and navigational skills.
Researches, analyzes, and resolves a wide range of treasury, cash management and or depository products and services of varying complexity, some of which have global requirements.
Identifies product and sales specialists and effectively integrates servicing with implementation and operational requirements across departments, other bank divisions, and countries.
Provides relationship management, servicing and technical assistance to unit associates to resolve complex, unique client requests.
Exercises judgment and discretion with respect to client relations and problem resolutions.
Understands the end-to-end process and identifies opportunities to initiate client collaboration in the development of product services including recommending new products to the client.
Provides statistical analysis and initiates projects and processes to improve efficiency.
In depth knowledge of treasury, cash management products, wholesale operations, and governing regulations is required.
Must be a team player, take ownership to enhance client delight, and drive for results to grow the business, sustain intensity and optimism while focusing on the client.
Strong communication in both Japanese and English
Working with experience /knowledge across Treasury and Credit products at least 5-10 years or above
PC skills: Outlook, Word, Excel, PowerPoint
Bank of America Merrill Lynch is an equal opportunities employer.
Posting Date: 02/10/2017 Location: Tokyo, , 4, 1, - Japan