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Our client is a leading and well-renowned Asset Management company. They are extremely busy at the moment developing and implementing state of the art software to support the business and strengthening their IT Infrastructure platform.
What they need is a good IT Process Business Analyst who has the experience in IT Process's which will include Incident, Problem, Change, Availability and Life Cycle.
Your expertise will require your involvement in developing the overall process portfolio, determining the maturity of each process and enhancing the portfolio maturity based on the business value.
The candidate will come from a strong Financial Services' background will also have good knowledge of IT Operations Processes - Change Management / Configuration Management / Release Management / Incident Management / Problem Management / Request Management / ITIL LEAN SIX SIGMA
The background of interest will have - IT OPERATIONS MANAGEMENT / PROCESS ANALYSIS AND DESIGN AND TECHNICAL WRITING EXPERIENCE / IT SERVICE MANAGEMENT AND HAVING ITIL