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About QNB QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a Analyst Cards Fraud, to meet the requirements of the expansion of its office in QNB - Qatar//Doha. QNB Group's presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.
Role Summary: The incumbent will be primarily responsible for the supervisory function of the Card Risk team in order to minimize losses arising from credit and debit cards through the efficient use of the PRM system, control measures, fraud prevention procedures.
Job Description: Analyse credit card and ATM card transactions to manage the fraud risk of the cards portfolio and take the necessary remedial action on timely basis to prevent further fraud losses, thereby safeguarding the Group's interests. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Build and maintain strong and effective relationship with Visa/MasterCard and all other internal related units to achieve the Group's goals/ objectives. Develop and sustain the system for fraud identification, monitoring, investigating, reporting in order to minimise fraud losses and ensure timely recovery of fraud related claims. Identify, develop and continuously improve fraud prevention procedures and measures. Maintain optimal credit control parameters on the system to exercise control over risky spends with minimal impact on genuine spends. Maintain balance between risk control and service standards Ensure that the unit is in line with all regulatory requirements and also internal procedures/ policies. Bring about systems, policy and process improvements to provide better service levels at lower unit costs. Plan and review staffing requirements to match the workflow requirements on a 24/7 basis and ensure optimal use of existing resources. Ensure consistent delivery of customer satisfaction and problem resolution to all queries regarding Cards. Handle escalated customer complaints and queries relating to chargeback issues and Cards in general and transmit the same to the appropriate department for resolution. Ensure compliance with card association rules set by MasterCard and Visa and review monthly reports sent by MasterCard and Visa and take necessary actions accordingly. Respect the authorities delegated to the position and delegate authorities to subordinates, where necessary and allowed, and monitor the exercise of the same. Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team. Identify areas for professional development of self and direct reports and act to enhance professional development of self and others. Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
Qualifications: University graduate with at least 2 years experience in financial services with a specialization in Cards risk management. Well-informed of the market competitive structure, industry practices and any regulations for cards risk Possess a superior knowledge of PRM system and Cards risk management business together with a sound knowledge of operations and controls. Excellent oral and written communication skills in English Ability to follow standards and procedures, evaluate problems and take appropriate actions. Superior people relationship skills and awareness of risk management concept and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Ability to lead and work with teams from diverse cultural backgrounds.
Note: you will be required to attach the following: 1. Resume / CV