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Overview Markets and Securities Services, a division of Citi's Institutional Clients Group, securities and fund services to multinational corporations, financial institutions and public sector organizations around the world. With a network that spans more than 100 countries, SS supports over 65,000 clients, delivering client-focused, innovative and industry-leading Securities Services solutions and service.
Position Objective The Market Specialist will be mainly be responsible for providing local market expertise on China Connect and major HK related developments, managing major clients of Hong Kong Securities Services and work closely with the sales and product team to help define client strategy, contribute to pipeline growth, sales pitch and business growth for Citi Description Manages major client accounts and lead the resolution of relationship or service related issues to ensure clients' satisfaction and retention of business
Work with sales to develop account plans and proactively identify opportunity to deepen share of wallet with these clients or for cross-selling
Work closely with sales and implementation team on major pitch or client onboarding to help win the mandate and ensure smooth implementation and proper handoff to client service team for the day to day support.
Develop good understanding client's business, strategy and key stakeholders/decision makers
Conduct regular service reviews and develop action plans to further improve on the service/product and client experience
Proactively identify opportunities to improve services or products or processes and work with product team, operation, client service team and other business and function areas to execute the action plan for service improvement
Proactively identify opportunities to improve or create new client or marketing materials e.g. thought-leader paper, market access guide, market profile, service profile to help demonstrate Citi strong local market expertise/insights and ability to influence local market changes to create value for our clients
Contribute to development of Hong Kong Securities Services business strategy and planning process and execution of the business/client strategy
Help build sales pipeline and provide local market expertise support to sales , regional/global CE, network team on RFP and SLA preparation/negotiation and other marketing support to drive sales
Maintain strong local market knowledge (e.g. HK and Stock Connect) and China market access knowledge (QFII/RQFII, Mutual Recognition of funds) and provide expertise on custody services and Hong Kong/ China market entry and solutions
Participates or represents Citi in HK industry forum/associations to help influence local market changes and stay abreast of the key developments
Assist with managing key relationship with the local regulator or market infrastructures if needed e.g. HKMA/CMU, HKEx, SFC
Experience with managing client relationship or work in other client service related roles
Solid knowledge of Custody /Asset Servicing/Broker Dealer or market infrastructure (HKSCC/CCASS/ICSDs) business
Good understanding of Clearing and Custody product and operational flow of clearing and custody business
Services oriented, can understand , anticipate client's need and exceed client's expectation,
Knowledge of international securities market requirements and practices
Fluent written and verbal English
Ability to speak Cantonese or Mandarin/Putonghua strongly preferred