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New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life's surplus was $23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
Responsible for relationship management of back office personnel at third party firms. Act as a liaison between Bank and Broker/Dealer back office personnel and Retail Annuities Sales Relationship Managers, teams within the Service Organization, as well as the Retail Annuities eBusiness team. Respond to a wide range of service inquiries & requests including highly complex matters relating to policy service for Fixed, Immediate/Income, and Variable annuities sold through banks and broker/dealers.
Act as the operations relationship manager for all Key Account third party firm back offices. On a daily basis, research, prioritize, and respond to all incoming inquiries for assistance.
Establish and maintain quality relationships within Banks/Broker-Dealers and NYL internal departments to solve problems.
Provide problem resolution and support for all types of complex requests coming from back office personnel, Sales relationship management team, Retail Annuities eBusiness team, and teams within the service organization.
Maintain robust working knowledge of products and services sold through the Third Party Retail Annuities organization.
Travel to firms for mandatory annual visits and conferences, provide training, and presentations in addition to participation in industry conferences
Develop and maintain strong working knowledge of all eBusiness functionalities, Data feeds, and Industry platforms, ie. DTCC, Ebix/AnnuityNet, iPipeline, and Firelight.
Researches and resolves complex matters. Resolves discrepancies & investigates potential errors and omissions to correct identified problems.
Require NASD Series 6, 7 or 11 license or ability to obtain within 6 months
Strong written and oral communication skills
Strong organizational skills
Strong product knowledge - annuities and life, or securities.
Decision Making/ Nature of Impact :
Plays a lead role in group decisions. Helps to determine processes and procedures in areas of product specialty as well as other areas where functional/product expertise may be used.
Requires judgment to adapt standard methods and procedures within regulatory guidelines to fit facts and conditions of unusual or complex situations.
Ability to function independently as well as in a group environment while keeping management informed of progress and significant issues.
Communication Requirements :
Independently handles a broad variety of service inquiries from Banks and Broker-Dealer back offices Utilizes conflict negotiation and facilitation skills when dealing with highly sensitive situations.
Internal contacts include those within Retail Annuities as well in-house resource and support Departments, which may include Office of General Counsel, Corporate Compliance, Product, Marketing, eBusiness, and Sales Relationship Management
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* Based on revenue as reported by "Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 17, 2016. See http://fortune.com/fortune500/ for methodology. ** Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company's long-term financial strength and stability and is presented on a consolidated basis of the company.
1. Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.
2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.