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This role sits within a small support team in the Distribution Support area of the Premier financial services organisation to provide front-line support within the operations centre. The team uses out of the box functionalities where possible, custom coding when required, delivering new internal solutions and improving existing ones.
Communicate with end users, especially in relation to initial analysis and business requirements capture, support and training
Participate in design, configuration and implementation of the platforms, identity management and associated IT service management process for the underlying Cognitive Science & Automation (CSA) technologies.
Provide the interface to the ongoing IT service management operations (incident, problem, change, request, and vendor.)
Accountable for interfacing the CSA practice with Operation Centre to manage underlying system change to facilitate maintenance of the digital workforce.
Activate disaster recovery and business continuity plan when required related to technologies
Accountable for the ongoing operations and availability of the underlying platforms and systems to support the digital workforce.
Work within Operational Centre to ensure daily run sheet update, process control logs and issue logs are maintained and completed
Support ongoing data security management and configuration to the digital workforce
Support the identification, configuration and implementation of additional CSA opportunities when required, in addition to understanding the impact of other inflight projects.
Work with internal partners to deliver automation solutions
Identify and deliver process optimisation through the use of Blue Prism Automation technologies
Champion and support Automation and BI across the business
Work closely with Robotics Developers to provide operational excellence and process improvements
Liaise internally with Technology delivery, Change and Operational teams to build and manage automation solutions
Create and maintain technical documentation for full project lifecycle
Business Process Assessment and Project Scoping
QA Testing and UAT
To be successful in this role, you should possess the following requisites:
Degree graduate preferably in the field of Computer Science/Engineering/Information Systems
At least 2-5 years of work experience supporting RPA solutions
Exposure to working with relational database(s) with the ability to query and analyse multiple data sets
Experience working on BluePrism Robotic Automation platform is an advantage
Good communication and ability to manage stakeholder expectations