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The incumbent will take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution. He/she will exercise due diligence in customer care to ensure good customer contact experience with Citibank. Other Responsibilities include:
Support cross-selling and ensure all referrals are followed up promptly, e.g., mortgage, bancassurance, etc.
Continuously look for improvement opportunities to increase customer satisfaction and work efficiency
Managing of ATM contracts, maintenance and servicing issues
Managing urgent applications for senior corporate executives
Tertiary degree, preferably in finance / business related disciplines
At least 2 years experiences in branch frontline service
Knowledge of banking products and services; exposure to investment products and processes would be an added advantage
Strong team player with good relationship management skills and problem solving skills
Good communication and interpersonal skills
Meticulous and organized
At Citi, we groom the leaders of today and tomorrow. Successful candidates will undergo comprehensive training on our products and will look forward to a competitive remuneration and benefits package. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.