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Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. With offices in more than 43 countries the people of Morgan Stanley are dedicated to providing our clients the finest thinking, product and services to help them achieve even the most challenging goals.
A key function of the Client Services Associate's role is the ability to deal confidently with Financial Advisors (FAs) and their clients in a high volume, time critical environment. To be successful in this role you will need to demonstrate knowledge of the financial advice process, financial markets and product and industry trends. You will need to have a high attention to detail and should be able to prioritise your work accordingly and work well under pressure. CSAs work closely as a team and will often be required to assist the broader office and CSA population.
Facilitation of all administrative client queries
Client on-boarding, including preparation of account documentation, creation of client record in MSWM systems.
Arrange and assist with maintenance of client account and records, in line with current AML/CTF, KYC Regulations
IPO and corporate action allocation management
Preparation of client valuations, asset allocations and reporting as required
Assist in client asset transfers, including cash, both domestically and internationally
Process and monitor stock settlements, including follow up with clients regarding outstanding funds.
Prioritise competing adviser requests in a fast paced environment
Establish and maintain relationships with other internal stakeholders and departments
Participate in department cross-training as required
Participate in process development initiatives in increase efficiencies
Proactively notify client/s and FA/s of any issues recommending a solution and timeframe
Comply with the ethical standards contained within the Company Code of Conduct.
Adhere to Company policies and procedures, regulatory and legislative requirements.
KEY COMPETENCIES / SKILLS
High attention to detail
Strong literacy and numeracy ability
Good knowledge of Microsoft Office Suite
Strong organisational skills
A fundamental knowledge of financial advice process, markets and industry
Personal Attributes/Interpersonal skills
Excellent communication skills both verbal and written
Display a high level of resilience and strong ability to prioritise tasks
Goal-oriented with demonstrated drive and initiative
QUALIFICATIONS / EXPERIENCE REQUIRED
Finance, Business or Economics degree preferable but not essential.
RG146 – willingness to study toward and attain qualification
Recognised industry studies preferred but not essential
B. Description of minimum work experience required for this role
Experience within a similar role preferred.
Experience within wealth management or financial planning highly desirable.