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New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life's surplus was $23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company may be the company for you.
Working under the direction of the Variable Service Team Manager, the Junior Financial Services Associate must work to achieve the goals of their team by working both independently and with members of the team in order to provide accurate and efficient service. The Representative will have a proficient understanding of New York Life Variable Products and the systems that support our products in order to perform basic duties.
This role resides in NYL's Service Organization which strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer focused, accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.
This position is responsible for processing fund transfers, allocation changes, automatic activity, partial withdraws, periodic partial withdraws and full surrenders on variable product policies. This position is also responsible for answering agent and client calls as back up support to our call center.
Primary Responsibilities :
Answer incoming phone calls from policy holders, Agents and Field Offices in relation to the Variable Annuity and Variable Universal Life policies serviced by VPSC
Provide up to date information on product specifications, including features, account performance, general tax information, account balances, unit value/pricing inquiries, and transaction/processing explanations
Process point of call financial transactions for policy holders such as fund transfers, fund allocation changes, partial withdrawals and loans, with expediency and accuracy
Maintain high level knowledge of all Variable Product Service Centers products and services, annuities/life insurance, qualified and non-qualified plans, product options and features and regulatory and departmental standards and goals *Demonstrate appropriate soft skills to support the New York Life brand and enhance the customer experience
Have extensive knowledge of the administrative and mainframe systems needed for handling inquiries, researching and processing transactions
Maintain strong understanding of requirements of regulatory bodies including FINRA, SEC, IRS, state insurance agencies, etc
Assist team members on a daily basis to complete unfinished work in order to meet Departmental and regulatory standards
Meet Departmental KPI goals on quality, productivity, breakage, Average Handle Time (AHT), phone schedule adherence and Voice of the Customer surveys
Work on special projects as assigned by the manager as they arise
Associates, or Bachelor's degree preferred, or equivalent years of related experience
High School Diploma, or GED (Required)
1 - 3 years of customer service and/or call center experience (Required)
FINRA Series 6 license (Required) (employment contingient upon passing license exam within 6 months)
Knowledge of life insurance and investment products, SEC, FINA, IRS and state insurance regulations
Accountable, ethical, good decision making ability
Strong written and verbal communication skills required
Good computer skills and ability to multitask
Training & Development: Financial Associates undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.
Shift Information: This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8am - 6pm during the work week.
Salary: Competitive annual salary plus bonus incentive
Benefits: Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts
Career Opportunities: New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
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* Based on revenue as reported by "Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 17, 2016. See http://fortune.com/fortune500/ for methodology. ** Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company's long-term financial strength and stability and is presented on a consolidated basis of the company.
1. Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.
2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.