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This role, reporting in to Macquarie's Workplace Technology team, will be responsible for overseeing and managing all aspects of the Audio Visual service delivery across the Sydney campus, managing a combination of full time and contractor / vendor staff. Role will also be responsible for overseeing all AV operations globally (from Sydney) to ensure the highest level of professional AV/VVC service delivery, consistency and scalability across all offices.
key accountability and operational oversight across all existing meeting room technology Macquarie-wide
primary interaction point between MGL businesses, Technology and Guest Relations for all Collaborative technologies in meeting rooms and event spaces.
working direct with key businesses and stakeholders, reviewing and providing technical oversight and management of VIP and large events across the campus. Providing leadership and governance to remote teams for all events globally.
work with AV support vendors globally, ensuring consistent service delivery and standardised processes, assisting with ongoing vendor management
management of the vendor delivered AV On Site Support teams (OSS) in Sydney, New York and London
ensure the team manages all AV / VC / Technical requirements for both internal and client meetings including video conferencing, audio conferencing, Crestron integrated rooms / complex auditoriums and WebEx
ensure the team proactively monitors and conducts daily tests of all collaborative technologies in meeting rooms to ensure high availability of systems
manage and develop contingencies for all AV systems. Responsible for maintaining documented processes and updated how-to guides.
understand and comply with all Tech Assist support procedures and standards including Change and Incident Management
identify and recommend AV room upgrades when necessary
establish and maintain effective daily communication channels with the Workplace Technology team to ensure that all client requirements are communicated and actioned
high volume of communication with Macquarie business (EA's and meeting/event bookers) to coordinate all client AV requirements including but not limited to AC, VC, WebEx, presentation, lighting and sound equipment
responsibility to empower team to develop skills an expertise in all associated meeting room, broadcast and presentation technologies that Macquarie currently deploys.
Skills Knowledge & Experience
customer obsession - It is vital that the lead has a total dedication to positive customer outcomes and that they instil this attitude throughout the team.
delegation skills - able to prioritise accordingly and flexible in handling a variety of tasks
complaint handling - able to resolve problems as they arise in an appropriate manner
leadership and management skills - previous experience managing staff and developing careers is key
deep understanding of Meeting room technologies - Conference Room Audio Visual systems, audio conferencing, Cisco Video Conferencing and WebEx
strong organisational and time management skills
high level of attention to detail
strong verbal and written communication skills
excellent personal presentation, confidence working with senior executives
some understanding of technology infrastructure (networks, servers, etc)
monitor direct reports and set objectives ensuring they are being met and achieved. Develop KPIs for each team member
conduct regular performance reviews
responsible for recruitment and staffing levels
minimum of 4 years Audio Visual experience in a premium corporate or five-star hotel environment and working closely with a technology team
proven leadership and management skills
administrative skills - word, PowerPoint, Excel and Outlook (Microsoft Office / Office 365)
relevant tertiary qualification is desirable
Key behavioural competencies
high level of risk mitigation skills, and contingency planning
identifies gaps in controls and opportunities to improve risk framework
presents and facilitates formal meetings confidently
shares information with others in a timely manner
anticipates others' reactions and plans how to tackle likely questions or objections
develops, Manages and maintains strong relationships with others
responds to and addresses client issues or complaints promptly
recognizes and manages emotions during challenging times
adapts approach and responds quickly to changing situations
creates opportunities to enhance current processes and productivity
offers creative and original ideas when making suggestions for improvement or generating solutions
thinks ahead and anticipates issues and challenges before they arise
prioritises and manages own workload to effectively undertake more than one task/project at a time
If this role offers the opportunity you're looking for, please apply here or reach out to Chirag Bhojani on 82324419 to learn more.
Founded in 1969, Macquarie Group is a global financial services provider with offices in 28 countries. We thrive on an entrepreneurial culture, delivering opportunity for our clients with accountability. Because of our long history of success has come from being different. At Macquarie we understand the importance that diversity and inclusion brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
Corporate Operations Group
The Corporate Operations Group brings together specialist support services including workplace, HR, technology and market operations to drive operational excellence. Technology provides business-aligned account management, software development and manages Macquarie's enterprise-wide technology.
Advertised: 04 Aug 2017 AUS Eastern Standard Time Applications close: 03 Oct 2017 AUS Eastern Daylight Time