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responsible for coordinating overall client service delivery across all applicable disciplines e.g. Custody, Valuation Reporting, Risk and Performance, Regulatory Reporting, Fund Peek Through, Derivatives, Collateral Management, Foreign Exchange, Currency Overlay, Fund Accounting, Transfer Agency, Middle Office Outsourcing.
This may include the coordination of technology builds or systems integration between NT and the client / third parties.
Facilitates and leads efforts of the service team and other internal stakeholders, coordinating resources to ensure timely delivery and issue resolution, and effectively communicating client concerns and needs to partners.
Acts as senior point of contact both within Northern Trust and with the client, taking ownership and accountability for the service NT provides
The successful candidate will benefit from having:
Acts as the senior client contact representing all applicable product disciplines, and provides for escalation on client queries and issue resolution. Responsible for identifying and addressing service issues as and when they arise, including complex issue resolution
Takes ultimate responsibility for running Joint Steering Groups, client service reviews and due diligence visits within each of the key product areas. Monitors performance against SLAs and KPIs
Partners with Relationship Manager, ensuring issues are communicated and escalated in a timely manner both internally and directly with the client
Responsible for project oversight for clients, inclusive of ensuring all relevant internal and external parties are aware of ongoing projects and are held responsible for meeting their respective deliverables
Reviews, approves and ensures timely publication of monthly reporting to consultants/clients
Carries out the most complex initiatives involving multiple disciplines and/or ambiguous issues
Creates and manages virtual teams as required to ensure outstanding service delivery for the client
Consistently displays a balanced, cross-functional perspective, liaising with the business to proactively improve efficiency, effectiveness and productivity
Manages a number of tasks simultaneously, ensuring effective prioritisation to mitigate impact to both the client and the business
Demonstrates to both the business and client the value of the Client Service Delivery Manager and service model
In partnership with Nordic Sales, participate in strategic business development initiatives where cross product service components are of key importance.
Technical knowledge of asset servicing, asset management and accounting usually acquired through related work experience
Knowledge of general finance and portfolio management concepts usually acquired through formal education or work experience
Skills in negotiation, delegating, leadership and service are necessary
Excellent oral and written communication skills are required
In-depth functional / industry knowledge is required
Highly flexible and adaptable to change
Understanding / exper
Fluent in English. Scandinavian language an advantage
Extensive experience in client servicing and/or related investment management outsourcing and fund administration management accounting/operations
About Northern Trust
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion.
As of March 31, 2017, Northern Trust Corporation had:
$121 billion in banking assets
$7.1 trillion in assets under custody
$8.9 trillion in assets under custody/administration