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Help us recover what is owed to us Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.
As a Credit Management Officer, Collection Centre with Asia's best bank, you will work towards maximising the collection of overdue payments and delinquent accounts.
Challenging but rewarding, a typical workday might look like this:
Contact delinquent customers to negotiate repayment.
Review delinquent accounts and propose relevant remedial actions (i.e legal action & repossession of vehicle and property).
Achieve productivity benchmarks.
Resolve and minimise customer issues or complaints promptly.
Continuously explore digitalisation and leverage on data analytics to achieve results and make recommendation to Team Leader to streamline process to increase efficiency.
Execute ad-hoc tasks assigned by Manager / Team Leader.
We want goal-oriented, personable individuals like you with:
At least 1 to 2 years of collection experience (preferably on secured products) with a bank.
Emotional resilience and good negotiation skills.
Good analytical and decision-making skills.
Strong communication skills to communicate with customers effectively.
Ability to adapt to a fast-paced working environment.
A positive attitude. You are dedicated and committed towards work.
Good teamwork skills. You are a team player who collaborates with others to achieve a common goal.
Strong accountability; you are also responsible and dependable.
What we offer You can expect a competitive salary, a benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Find out more here .
Ready to apply? Take the next step.
It will take about 10-12 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
You will need to register/ log in before applying for a specific role on our careers site.
Shortlisted candidates will be invited for a face-to-face interview with our Collections Manager and Human Resources Officer.