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Our client, a City based, online broker, is looking to recruit a German/French Speaking Account Representative.
Job Purpose: To introduce new customers and provide customer support
Roles & Responsibilities:
- Maintain and expand client base through sales activities such as contacting new leads. - Establish contact with prospective clients and business partners, as well as maintain excellent relationship to existing customers. - Actively promote products to customers and prospective customers. - Respond to customer queries using chat software, telephone, email and Salesforce. - Provide customers help with our products. - Provide technical support. - Represent the company at live events (seminars & trade shows) and conduct webinars. - Assist in related projects, such as marketing campaigns, translations into target language, market analysis. Education - Minimum undergraduate degree, preferably in Economics or Finance, or at least 3 years of relevant experience in the financial services sector.
? Excellent customer service skills. ? Professional behaviour towards clients. ? Solid negotiation and communication skills. ? Self-motivated. ? Organised and able to handle high workload. ? Sales target-driven. ? Able to keep high working standards throughout. ? Comfortable working a shift rota consisting of late and night shifts ? Fluent in target language. ? Good written and spoken English. ? IT literate.
Desirable skills ? Experience with CRM databases e.g. Salesforce. ? Knowledge of MetaTrader 4 & 5 platforms or other trading platforms. ? Knowledge of and interest in trading, FX and CFD markets and derivative products.