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You will be responsible for the day-to-day management of one team within in the Alternatives, Investor Services department, providing investor relations services to a set of private equity/ real estate clients. * Manage the TA operation for a set of Transfer Agency clients. * Responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions, which includes subscriptions, redemptions, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions. * Ensure good written and oral correspondence with the fund and investors regarding AML documentation, transactions, performance and statement reporting. * Deal with Client and Investor inquiries regarding their transactions and documentation outside of the trade processing cycle. * Manage a team of professionals, promoting an environment of open and clear communication, ensuring all team members maintain a positive and professional relationship with internal and external parties * Ensure client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation. Assist in process improvement and projects. * Manage the interface with Clients on TA deliverables as outlined in Service Level Agreements and the delivery of accurate information in Client report cards and board packs * Act as escalation point for all Client issues, attend Monthly Service Reviews as required and represent the bank accordingly * Ensure the teams are operating according to procedure to ensure no material errors or audit issues arise by reporting and proactively addressing potential risk areas. * Ensure benchmark KPI's are achieved and exceeded where possible and tracked intra month. * Assist with answering all Audit, Client, Compliance, and Depot Bank queries ensuring they are prioritized, thoroughly investigated and responded to in a timely manner. * Foster and develop close working relationships with other departments and locations to ensure that TA issues are addressed and SLAs are in place where necessary.
* A bachelor or masters degree in Finance preferred. * A minimum of 6+ years' experience in financial services with 4+ years' experience in Investor/Transfer Agency Services, * Experience dealing with large institutional clients, onboarding and fund launches. * Management Experience, the ability to influence others and make decisions * Strong experience in private equity and real estate * Excellent communication skills - Fluency in English is essential, French would be a plus
Our client is a large multinational with a strong presence in Luxembourg.