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Key leadership role in a team that values collaboration and innovation
Lead complex Customer Experience (Cx) Projects and deliver value to stakeholders
Melbourne Head Office Location
About The Role
The Group Surveys team has been established to ensure the group focuses services on the needs of its customers, both internal and external. A major part of this is to ensure that all functional units across the organisation are provided with regular customer feedback that is consistent, reliable and actionable.
The key purpose of your role as 'Senior Research Lead' is to lead the Australian Voice of Customer Research program engagement. You will demonstrate extensive relationship management across ANZ including external clients, external vendors and internally, from Executive Management down. As part of the Centre of Excellence, there will also be a need for you to champion the interlock of resourcing across the business while working with senior stakeholders to identify opportunities to deliver projects of high revenue and cost impact to ANZ.
You will also be responsible for managing the most complex research projects from end to end to ensure the delivery of high quality insights from research data, via a high level of technical research expertise and understanding of key strategic issues facing the organisation. Key to this will be your leadership to the team and assistance in managing the Business Unit's budget and KPI targets. You will need to have extensive research systems knowledge to support clients and the team development, and ensure an optimal operating environment whilst minimising risks.
To be successful in this role, you will ideally bring the following:
Thorough understanding of the marketing research industry and processes, utilising both quantitative and qualitative methodologies
Ability to develop strong collaborative relationships, manage and communicate effectively with internal stakeholders, customers and global research suppliers
Strong marketing research background with experience at Account Director or Project Director level within a Research Agency
Tertiary qualifications in Marketing, Economics, Statistics or Psychology
Training or mentoring experience would also be highly regarded
About ANZ ANZ is a leading regional bank with representation in 34 markets spreading across Australia, New Zealand, Asia Pacific, Middle East, Europe and America. As we continue our journey to build our global business and support our customers, we're committed to attracting and retaining the best talent. We've made it our business to be an organisation where people strive and are rewarded for excellence.
We're exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we're focusing on building a bank that our customers love. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.
If you believe you've got the skills and drive to help contribute to ANZ's success, join us and help build a regional bank.
We connect you to a world of opportunities.
At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
When you join ANZ, you'll join a connected community offering a world of opportunities to help you grow your career. Who knows where you might end up? Hear from our staff about their career journey with ANZ: https://www.youtube.com/watch?v=nyUCE1xOvzE
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers .
You may apply for this role by visiting ANZ Careers and search for reference AUS072643.