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Founded in 2002, Neptune is an active management firm with a range of equity and multi-asset funds. Neptune believes diverse sources of investment performance can be found by long-term investors who correctly interpret change in the real world and have the freedom to exploit it. Neptune's independent real world research focuses on questions where interpretational differences are particularly large: paradigm shifts, industry disruption, macroeconomics and company strategies. Find out more at www.neptunefunds.com, or Neptune's latest views and insights go to www.realworldinvestors.com
LOCATION: Hammersmith, London
POSITION: Junior Investor Services Executive
SALARY: £25,000 + benefits
START DATE: ASAP
Neptune Investment Management is seeking a Junior Investor Services Executive to work within a small team, reporting to the Head of Investor Services. The key responsibility is to ensure the provision of excellent quality administration service to agents and distributors. To assist the Investor Services team to maintain and develop the relationship with our third party administrator - IFDS. To support the sales team with operational issues on a daily basis, and to liaise with other departments as required to resolve queries.
Deal with day to day enquiries in the Investor Services inbox – these queries can range from valuation requests, payment and dealing queries, contract note requests and compliance questions
Daily monitoring of large deals, stock transfers, coverall agreements, aged debtors reports, new accounts, minimum investment levels, minimum remaining balances and regular savers/direct debit set-ups
Facilitate and oversee institutional trade requests both internally and externally
Assist in the operational aspects of fund launches/closures and ensure that our service providers are fully informed and able to issue any necessary shareholder notifications
Build an open and effective on-going relationship with our service providers in the UK and Europe and also other third party providers.
Help other Investor Services team members with project workloads as and when required
To assist with any ad-hoc questionnaires and mailings which are sent out to clients
Ensure weekly team meeting is scheduled, attended and minuted.
Ensure that the large deals are monitored closely and chased if not settled by T+4, co-ordinating with Sales Support as necessary.
Monitor AWD workflow queues.
Have the ability and knowledge to be able to handle queries from Institutional and European Clients who have specific issues that they need addressing from time to time.
Key Competencies & Skills
Financial services industry experience, ideally gained within Asset Management
Investor services experience
Experience of relationships transfer agency and third party administrators.
An understanding of the products and services being offered within the Asset Management market (ISA and OEIC).
Confident in all MS Office programs, especially MS Excel.
Team player who works effectively in an open, non-hierarchical environment.
Highly organised with the ability to prioritise time, work under pressure and meet tight deadlines.
Excellent communication skills, both verbal and written
Ability to build relationships levels of seniority, both externally and internally.
Ability to speak authoritatively with senior management and stand ground on difficult issues.
Very strong client service ethic – ability to understand excellence in client service, with an eye for detail and a determination to insist that the TA delivers to the high standard of service required.